Privacy Policy

1. SCOPE AND APPLICATION

This Privacy Policy applies to the personal data we collect through:

• Our Website (www.air-arq.com).

• Any related social media pages or email communications.

• Other online interactions where this Privacy Policy is displayed or referenced.

We comply with applicable global privacy regulations, including the General Data Protection Regulation (GDPR) for EU individuals and the California Consumer Privacy Act (CCPA) for California residents. By using our Website and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. WHO WE ARE

AIR Arquitectos is an architectural studio specializing in design services for residential and commercial projects. We collect personal data from individuals who visit our Website, inquire about our services, or otherwise engage with our business.

3. INFORMATION WE COLLECT

We may collect and process the following types of personal data:

1. Contact Information

   • Name

   • Email address

   • Telephone number

   • Company or organization (if applicable)

2. Project Details

   • Location or address of the project

   • Project description or requirements

   • Any files or images you upload or send related to your project

3. Communication Records

   • Correspondence via email, contact forms, or other means

   • Feedback, comments, or questions you submit

4. Technical Information (Automatically Collected)

   • IP address

   • Browser type and version

   • Time zone setting and location data

   • Operating system and platform

   • Device identifiers

   • Cookies and similar tracking technologies (see Section 7 for details)

5. Marketing & Analytics Data

   • Preferences for receiving marketing communications

   • Data from third-party analytics tools such as Google Analytics

We do not typically collect sensitive personal data (e.g., health information, political opinions). If we need such data for a specific project or reason, we will only do so with your explicit consent or where otherwise permitted by law.

4. HOW WE USE YOUR INFORMATION

Under the GDPR, we rely on the following lawful bases for processing personal data:

1. Consent

   • When you voluntarily provide your information to receive newsletters or marketing updates.

   • When you submit personal data via our contact forms.

2. Contractual Necessity

   • To prepare proposals or enter into contracts for our architectural services.

   • To provide customer support and respond to your inquiries.

3. Legitimate Interests

   • To improve our Website, services, and user experience.

   • To conduct analytics and measure Website performance.

   • To protect against fraud or security threats.

   • To manage our relationship with you, such as sending service updates.

4. Legal Obligation

   • To comply with applicable laws, regulations, or court orders.

   • To respond to lawful requests by public authorities.

Specific Purposes

• Providing Services: Process your information to respond to project inquiries, share proposals, and manage ongoing projects.

• Communication: Send you important notices, updates, and administrative messages.

• Marketing: Send newsletters or promotional materials about our services, if you have consented or where we have a legitimate interest.

• Analytics: Analyze usage and trends to improve our Website and services.

• Security: Detect, prevent, and respond to fraud, abuse, and security risks.

5. DATA SHARING AND DISCLOSURE

We may share your data with:

1. Service Providers

   • Website hosting providers

   • Email marketing or newsletter platforms

   • Analytics providers (e.g., Google Analytics)

   • Customer relationship management (CRM) tools
     These third parties only process personal data on our behalf and according to our instructions.

2. Professional Advisors

   • Lawyers, accountants, or consultants, where necessary for compliance, legal advice, or the establishment of legal claims.

3. Business Transfers

   • In the event of a merger, acquisition, or transfer of all or part of our assets, personal data held by us may be transferred to the buyer or successor entity.

4. Legal Compliance

   • If required by law, regulation, or valid legal process (e.g., subpoena or court order).

We do not sell your personal data to third parties for monetary gain. Where required by law, we will seek your consent before sharing your data.

6. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services and completing projects.

• Complying with legal obligations and contractual requirements.

• Resolving disputes and enforcing agreements.

Once your data is no longer needed, we will securely delete or anonymize it.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies on our Website to:

• Remember your preferences and settings.

• Conduct analytics to improve Website functionality and user experience.

• Collect aggregated data about Website traffic.

Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function, enabling security and basic features.

• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).

• Performance Cookies: Improve Website performance and usability.

Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly. For more information, see your browser’s help menu or visit www.allaboutcookies.org.

8. INTERNATIONAL DATA TRANSFERS

If you are located in the European Economic Area (EEA) or other regions with laws governing data collection and use, please note that we may transfer your personal data to countries outside of your jurisdiction (including the United States) where our service providers operate. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses or equivalent measures) are in place to protect your personal data.

9. SECURITY MEASURES

We implement technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data where appropriate.

• Secure servers and firewalls.

• Access controls and authentication processes.

• Regular review of information collection, storage, and processing practices.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

10. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13 (or 16 where applicable under GDPR). We do not knowingly collect personal data from minors. If you believe a child under 13 (or 16) has provided us with personal data, please contact us immediately at info@air-arq.com, and we will take steps to delete such information.

11. YOUR RIGHTS AND CHOICES

11.1 GDPR (EU/EEA) Rights

If you are located in the EU/EEA, you have the following rights regarding your personal data:

• Access: Request information about whether we hold personal data about you and obtain a copy of that data.

• Rectification: Correct or update any inaccurate or incomplete personal data.

• Erasure: Request deletion of your personal data where there is no lawful reason for us to continue processing it.

• Restriction: Request that we limit the processing of your personal data in certain circumstances.

• Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.

• Objection: Object to the processing of your data if we are relying on legitimate interests or if we process your data for direct marketing.

• Withdraw Consent: If you have provided consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at info@air-arq.com. We may request additional information to confirm your identity.

11.2 CCPA (California) Rights

If you are a California resident, you have the following rights under the CCPA:

• Access: Request that we disclose the categories and specific pieces of personal data we have collected about you.

• Deletion: Request that we delete any personal data we have collected about you, subject to certain exceptions.

• Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

California residents may also opt out of the “sale” of their personal information. However, we do not sell personal information for monetary consideration. If you wish to exercise any rights under the CCPA, please email us at info@air-arq.com.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. If we make material changes, we may provide additional notice (e.g., on our homepage or via email).

13. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us at:

• Email: info@air-arq.com

• Postal Address: 5 Derek Close, Surrey, UK - KT19 9NT

We will do our best to respond to your request or inquiry within the applicable timeframe required by law.

14. DISCLAIMER

This Privacy Policy is provided for informational purposes and does not constitute legal advice. While we have made every effort to ensure that this document is comprehensive and complies with applicable laws, you should consult with a qualified attorney for any specific legal questions concerning your privacy obligations.